Job Description:
We are seeking a highly skilled Customer Service Employee to join our team at the Stryker site in Selzach.
The successful candidate will be responsible for translating operational questions into solutions, acting as a customer service contact person for this specific site, and handling administrative tasks related to orders/quotations in the system.
Key responsibilities include:
* Handling customer inquiries and resolving issues
* Managing the order book and communicating with customers
* Receiving customer complaints and offering advice on MAG45 products
* Guarding and improving internal KPIs and ensuring customers meet their commitments regarding orders and payments
* Proactively identifying deviations in contracts and supporting the route to customer satisfaction
* Ensuring goods are received and in place, maintaining order and tidiness, and providing well-organized stock at all times
This is an exciting opportunity for a self-supportive, accurate, and orderly individual with a strong entrepreneurial mindset and commercial sensitivity. The ideal candidate will have experience working in a technical environment with concern for commercial goals and be fluent in English (written and spoken).
Requirements include:
* Secondary school level preferably in a technical area;
* Minimum 3-5 years of experience in a technical environment with concern for commercial goals;
* Experience in working in a multi-disciplinary and multinational environment;
* Native German speaker and fluent in English (written and spoken);
* Experience in working with Microsoft Office (MS Excel is mandatory);
* Experience in working with ERP systems is a big plus;
* Available 40 hours per week (full-time);
* Lives within a reasonable daily travel distance to Selzach or any nearby city.
About Us:
MAG45 is an international market leader and part of the financially sound Solar Group. We offer a non-hierarchical organization where employees can take initiatives, work on personal development, and grasp career opportunities. We provide excellent primary and secondary employment conditions.