The company
Time is what you make of it.
Swatch is one of the leading Swiss watch manufacturers and at the same time one of the world's most famous brands.
Since 1983, Swatch has revolutionized the watch industry. We owe this success to the passionate commitment of our employees. Become part of our dynamic, international team!
Job description
Mission
The deputy store manager supports the store manager in leading the team, boosting sales, showcasing the brand, and ensuring effective store operations. The role focuses on optimizing both quantitative and qualitative results in line with brand goals.
Key Responsibilities 1. Leading the Team
Assist in recruiting, integrating, and training new employees.
Inspire team members to excel in customer service and skill development.
Conduct performance evaluations and foster a positive work environment.
Resolve conflicts impartially and hold regular meetings for effective communication.
Motivate and empower team members to achieve sales targets.
Measurement Criteria:
Social climate stability and turnover rates.
Team meeting records.
Evaluation forms (MAGs, trial periods).
2. Sales Management
Drive team performance to meet sales goals.
Improve key performance indicators (KPIs).
Ensure excellent customer service and a unique shopping experience.
Maintain knowledge of collections and prevent theft.
Measurement Criteria:
KPI analysis (e.g., conversion rate, turnover).
Mystery shopping results.
3. Brand Representation
Maintain a safe, clean, and welcoming store environment.
Ensure visual merchandising aligns with brand standards.
Educate the team on merchandising principles.
Measurement Criteria:
Feedback from retail managers and visual merchandisers.
Mystery shopping evaluations.
4. Store Management
Oversee scheduling, budgets, and compliance with labor laws.
Monitor financial procedures and analyze sales results.
Facilitate efficient communication within the hierarchy.
Measurement Criteria:
Budget adherence and team hours monitoring.
Effective monthly planning and expense management.
5. Store Organization
Ensure proper maintenance of the store, stockroom, and materials.
Oversee logistical tasks like deliveries, stock management, and inventory.
Maintain security and hygiene standards.
Measurement Criteria:
Inventory accuracy and stock condition.
Timely processing of transfers and stock replenishment.
Commitment to Progress
The deputy store manager demonstrates professional responsibility by:
Upholding brand values and workplace standards.
Ensuring the safety of employees and customers.
Fostering effective communication and collaboration.
Adapting plans to maintain smooth operations and customer satisfaction.
Profile
We are looking for a Deputy Store Manager who can:
Lead a team
Boost sales
Set the brand into scene
Secure the organisation and leadership of the store
He or she should commit to:
Foster the brand by means of his behaviour
Respect the work tools and work environment
Guarantee the safety of the wares and people
Foster interpersonal relationships (good communication)
Adapt work plans and absences to secure smooth customer service
Apply and develop intentions of the company in relation to all expenses
Benefits - What is in for you.
Working within an international, diverse, and dynamic team.
Be at the forefront of innovation within the watch industry.
Personnel discount on a large selection of Swatch Group products (40%)
Good performance paired with continued business needs translate into an open-end contract.
Development and training opportunities.
Contribution to health insurance costs.
Note that for the airport staff additional perks include:
Free shuttle services to the airport
10% discount on duty free items and meals
Professional requirements
Education as a salesperson in retail and/or education as a sales coordinator with commercial skills as an advantage
Experience in sales and leadership of a store and its sales staff, or as assistant store manager
Customer oriented and customer friendly
Takes initiative
Experience in PR and marketing activities
Being proficient in sales strategy
Numbers oriented
Commitment
Representing the brand Swatch
Languages
The ideal candidate will be either be of mother tongue/bilingual in German
Excellent command of English
Any other languages are of added value
Company address
SWATCH Retail SA
Human Resources
Nicolas G. Hayek Strasse 1
CH - 2502 Biel/Bienne
Contact
Swatch Retail AG
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