For our client, a leading MedTech company in the Grisons area, we are looking for a
Senior Recruitment Consultant | Life Sciences | Pharmaceuticals | Biotech | Medical Devices | Business Development
English and German (fluent)
Main Responsibilities:
* Plan, schedule and perform service visits with end user according to regional responsibility
* Carry out installations, annual preventive maintenance service, repair service and corrective actions at the end customer
* Perform electrical safety test according to EN62353
* Recording customer complaints with full information and documentation in the complaint management system
* Liaise with back office and sales department
* Provide technical training to users as required
* Carry out stock takes and maintain car stock/inventory accurately
* Act as company ambassador when visiting customers
* Ensure that all paperwork is submitted to the end customer and supervisor on time and accurately
* Give technical support to sales/marketing teams in activities such as trade fairs, exhibitions, demonstrations, etc.
Qualification and Experience:
* Relevant Swiss working/residency permit or Swiss/EU-Citizenship required
* Completed apprenticeship in Electrical, Biomedical or Mechanical Engineering with strong affinity for technology and processes or equivalent combination of education and experience in comparable roles
* Technical expertise in electronics, electromechanics and/or biomedical engineering and related experience in field-support and technical service activities an advantage
* Proven experience with reading and interpreting device diagnostics and/or troubleshooting mechanical ventilation devices
* High customer focus and service skills with positive attitude and ability to communicate with all stakeholders clearly and tactfully
* Solid experience in building and maintaining business relationships with customers and partners as well as understanding customer needs
* Good computer literacy, standard operating systems and Microsoft Office applications
* Experience with complaint management systems an advantage
* Natural persuasiveness and good presentation skills combined with a proactive service attitude
* Experience with clinical workflows and processes would be advantageous
* Valid driving licence
* Speaks/writes/reads English and German (fluent or native speaker), other languages an advantage
* National travel requirements up to 50%
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Medical Equipment Manufacturing
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