Senior MSP Consultant Position Overview
We are seeking a highly skilled IT professional to join our team as a Senior MSP Consultant. The ideal candidate will have expertise in Identity Access Management (IAM) and be able to work in a fast-paced IT environment.
Main Responsibilities:
* Deliver 2nd-level IT support for IAM solutions, including request management and administration
* Monitor and report Service Level Agreements (SLAs), analyze incident trends, and drive problem management improvements
* Collaborate with cross-functional IT teams and security specialists to maintain effective ITIL-based processes
About the Role:
* Work with Active Directory, SailPoint, and Microsoft Entra ID
* Provide VIP and senior management IT support, assist with high-level meetings, and manage virtual meeting support
* Contribute to knowledge-sharing and ITIL-compliant service delivery
Requirements:
* Proven experience in IAM support and administration
* Strong understanding of incident and request management processes, knowledge of ITIL best practices and SLA monitoring
* Experience working with Active Directory, SailPoint, and Microsoft Entra ID
* Strong communication and problem-solving skills, willingness to provide on-call and after-hours support as needed
Schedule:
* Start Date: ASAP
* Contract Duration: 12 months (extension possible)
Industry:
Banking
Contact Information:
Please direct message the job poster from Coopers Group AG