About Us
We strive to make it possible for many people to create a personal and modern space – a place to feel at home. Our vision is to be a credible world-class interior brand.
We believe in empowering individuals to take on leadership roles, driving constant improvement and entrepreneurial spirit within our team.
Job Description
As an In-Store Commercial Manager (ICM) at H&M Home, you will be responsible for creating an excellent and inspiring shopping experience for our customers every day. You will report directly to the Store Manager and work together to plan and organize daily operations in the store.
Your responsibilities will be divided into five key areas: Customers, Colleagues, Visual Presentation, Planning, and Procedures & Routines. As an ambassador for the brand, you will strive to exceed customer expectations and drive sales on the sales floor.
Your role as an ICM comes with significant responsibility – and plenty of opportunities for growth and development. Your tasks will include:
* Providing exceptional customer service and prioritizing their needs.
* Working closely with your store team to maximize profitability and sales.
* Making inspirational presentations to engage customers and colleagues alike.
* Serving as a role model by upholding H&M Group values, H&M Home brand DNA, and H&M Group Global leadership expectations.
Requirements
We are seeking a passionate leader with a strong passion for customer service and people. Your personal qualities should include:
* A genuine interest in interior design and trend awareness.
* A results-driven attitude and ability to manage a high workload.
* An entrepreneurial approach, thinking outside the box to drive innovation.
* A positive and coaching attitude, with a willingness to learn and improve.
* A good level of English (B1) and German (B2) to communicate effectively with all levels of the business.
* A valid B/C permit is required.