The Customer Support Engineer will be responsible to provide technical support, definition and implementation of engine work scopes in agreement with the customer.Your tasksSupport actively by identifying, participating, or leading in problem solving activities or initiativesPrepare and define engine work scopes for engine shop visits regarding customer requirements, SR Technics technical standard and contractual obligationsOptimize the Work scope in regard of performance, reliability, shop visit costs and turnaround timeBe technical customer support for these engines during the shop visitDefine and improve the technical standard and maintenance concept of the PW1100G-JM mainly and LEAP / CFM56 / PW4000 engines as backup Part 145 and all quality and commercial aspectsPrepare reliability analysis and continuously updating and improving the establishment of the Engine Maintenance ProgramExecute damage event investigations and issuing investigation reportsBe responsible for technical assistance for engine maintenance and piece part repair organizationInteract with OEM’s and vendors to improve reparability and reliability of engine parts and componentsSupport commercial Product Management regarding contractual issues as removal plan and work scoping incl. LLP (Life Limited Parts) managementExecute and participate at technical customer co-ordination meetingsYour profileETH, BSc, FH or HFAviation Engine MRO industry experienceKnowledge of English (level B2) and German language (level B2) is preferred Your chanceAn attractive position in a global and dynamic companyCompetitive employment conditionsOpportunity for professional and personal developmentThank you for your interest.By submitting your application, you give your consent that all personal data you have submitted here may be processed by us for the purposes of candidate selection process in our company.Please note that only candidates who meet the listed requirements will be contacted.