Come Innovate Motion with us
The Customer Quality Engineer represents the external customer and is responsible to ensure that the product is manufactured according to the customer/internal specifications. He/She coordinates all Quality activities within the area of responsibility (complaint management, problem solving activities, internal quality) in order to achieve the required quality targets.
Your responsibilities will be to:
* Ensure customer satisfaction through excellent customer relations and complaint management
* Act as a contact person for all quality topics in relation to the customer's specifications
* Maintain collaborative relationships with customers
* Manage actively the customer complaints in direct contact with the relevant production departments
* Lead quality and root-cause analysis of claimed/returned actuators
* Handle external change management with customers (change announcement, PPAP submission)
* Participate in the execution of audits and be the customer voice in production
Our requirements:
* Engineering degree - preferred to the field of Mechanical, Electrical, Industrial Engineering or related
* Relevant experience of ideally 2 years in a similar position
* Quality related experience in plastic injection molding area would be an asset
* Familiarity in the problem-solving methodology by using Q-tools such as 8D, Fault-Tree Analysis, Ishikawa
* Basic technical experience in DC / BLDC / stepper motors, plastic and injection materials, stamping would be an asset
* Familiarity with test procedures and equipment for automotive applications would be an asset
* Proficient French and English language skills - both written and verbal (knowledge of German is considered a plus)
* Highly team-oriented individual, capable of dealing with pressure and adversity
* Proactive and organized person with high communication and problem-solving skills
* Good time management and collaboration skills, coupled with 0 PPM mentality
What we offer:
* A truly international and multicultural work environment, with vertical and horizontal career development paths globally
* The opportunity to further develop your professional skills due to the wide range of products we manufacture to our customer
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