Operations Manager Client Lifecycle Management 80-100% (f/m/d) Bendern (LI) • Adliswil (CH) LGT Private Banking is a leading international private bank and independent family-owned business. Our thinking is long-term, and we strive to innovate. In recent years, we have grown strongly - in Europe and in Asia. To ensure we remain successful, one factor is crucial: digitalization. It is a key strategic priority in the coming years. We want to combine the best of the analog and digital worlds, in interdisciplinary and agile teams. Our goal: to create a truly personal customer experience thanks to state-of-the-art services.
Join us at LGT Financial Services AG, where you will play a pivotal role in our mission to deliver outstanding financial services. As part of the professionalization of the operational management of our Client Lifecycle Management product, we are looking for a motivated Operations Manager. The product is responsible for the implementation and operation of all client lifecycle processes using a Business Process Management System. In collaboration with the product owners, you will help to further improve the operational processes and provide top-notch service to our internal customers.
What are your tasks? Management and continuous improvement of the support process and the operational management of our Client Lifecycle product.
Planning management and daily support of the support team.
Cross-product coordination of issues, troubleshooting, and knowledge sharing.
Definition, visualization, and reporting of operational KPIs and SLAs.
Coordination of urgent support cases.
Monitoring of incidents and problems, including coordination of measures for resolution and stabilization.
Your profile Completed studies in Business Informatics or a comparable qualification.
Several years of experience as an Operations Manager or in a comparable position.
Strong problem-solving skills and experience in technical support.
Knowledge of Avaloq and BPMS (e.g., Appway) is desirable.
Team player and communicative, resilient personality with initiative, implementation strength, and high social competence.
Systematic, structured, and independent working style.
Good German and English skills, both written and spoken.
Benefits at LGT A great place to work – a great place to have impact: LGT promotes diversity among its employees. We believe that an inclusive and appreciative corporate culture is the driver for a great workplace and provides the opportunity to create a unique and successful team. That's why our employees can also benefit from many additional benefits.
Family & Work: Various flexible work models
At least 25 days annual leave, depending on age
Special paid leave options
Maternity and paternity leave, options for additional parental leave
Subsidies for the day care centre "Villa Wirbelwind
Your Health: Employee health and wellbeing program
Exercise and sports program
Weekly fruit day, healthy meal options
Locker room with showers
Relaxation rooms
Do you feel addressed? Then simply fill out the online application. We look forward to getting to know you.
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