The Inside Sales Manager drives sales performance, fosters a collaborative team environment, and ensures the consistent achievement of monthly sales targets.
Responsibilities
* Learn the firm’s scripts and methods for Intake, Sales, and Follow-up calls with past clients.
* Audit sales team calls and emails and score their results in the audit form. The goal is to audit three calls with feedback per team member (50% of weekly responsibilities).
* Review recordings of these three types of calls to ensure our scripts and methods are followed.
* Monitor daily sales activity and prepare weekly/monthly sales metric reporting.
* Maintain accurate records of feedback provided to each sales team member.
* Collaborate with firm leadership to develop ongoing sales strategies.
* Review and ensure sales staff capture all client information within the CRM.
* Develop and execute training and development plans for inside sales personnel.
* Collaborate with the legal team to ensure a seamless client experience.
* Supervise the call queue to ensure the team is available to take calls and chats.
* Audit referral emails to ensure they are 'client-ready.'
Qualifications
* Proven track record of hitting and exceeding monthly sales targets.
* Bilingual in English and Spanish (minimum C1 level in both languages).
* 2+ years of experience in a sales environment.
* 3+ years of experience in a supervisory role (QA and/or Operations).
* Ability to work independently and manage tasks effectively.
* Proficiency in technology, with experience in Hubspot or the ability to develop basic competency.
* Intermediate knowledge of spreadsheets and tracking team performance.
* Basic knowledge of CRM systems.
Compensation
* Work from anywhere with flexible hours. (2 scheduled meetings per week)
* Opportunity for growth and development within the company.
* Nearly unlimited income potential!
* Proactive
* Enthusiastic individual with a passion for sales.
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