All cross-border business that is done throughout the world is being routed through Omya International AG. All direct business for our Calcium Carbonates is routed through the Customer Service Supply Chain & Export team at the headquarters in Oftringen.
We ensure a smooth process/service for the direct customers/key accounts and Omya selling units. This includes the order processing from A-Z (from quotation to invoicing/dunning). The Customer Service team processes the orders, arranges shipments (with or without inspections), creates documents for export purposes, controls the freight charges and has the responsibility to ensure a timely delivery to the goods receiver. In addition, we support Sales in administration matters for the assigned customers and are responsible for the claim management.
Key Accountabilities Processing of stock-, third party- and Chain orders for the assigned customers
Creation of price-offer calculations
Coordination with Omya plants and selling units in the assigned countries
Shipment / Export processing; incl. creation of documents and coordination with the forwarders
Processing of change requests and invoice sending for chain orders
Monitoring of automatized Chain Orders and problem solving if the orders are stuck
Arrange customer-bonus credits for year-end closing
Coordination of claims with customers and selling units. Create and control the data in CRM. Creation of credit memos to claims if necessary.
Send out dunning letters to customers and coordinate the credit limits of assigned customers.
GR/IR checks and support for the assigned countries
Administrational support for the sales manager or selling units for the assigned customers
Key Requirements Education
Commercial apprenticeship or equivalent education
“Exportsachbearbeiter” (Export clerk) of advantage
Experience
Few years of experience in export is an advantage
Knowledge & Skills
SAP experienced (Modules MM and SD)
Customer Service mindset
Strong, assertive team spirit and communication skills
Very good, connected thinking
Good sense of responsibility prioritizing of assigned work
Language
Very good English skills (spoken and written)
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