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Customer Service Representative, Therwil
Client:
Sentec
Location:
Job Category:
Customer Service
Job Reference:
350cfb737528
Job Views:
3
Posted:
02.04.2025
Expiry Date:
17.05.2025
Job Description:
Sentec is a Swiss-American medical device company specializing in respiratory care. Since its founding in 1999, the company utilizes deep-tech to develop and manufacture avant-garde technology for complex respiratory patients. Sentec provides healthcare professionals worldwide with non-invasive, accurate monitoring and effective therapeutic solutions.
Key tasks:
* Order processing: Creation, handling, and tracking of customer orders and invoicing
* Handling of quotes and customer inquiries via phone and email
* Coordination of interfaces between our customers, distributors, sales managers, logistics, production, as well as the Regulatory Affairs and Finance departments
* Creation of compliant and complete export documents, their management, and ensuring correct export and import handling
* Maintenance of the ERP system in the order processing area
* Contribution to continuous improvement and process optimization
Requirements
Your profile:
* Successfully completed vocational training in the fields of freight forwarding, international trade, or customs
* Experience in order processing and customer service
* Good written and spoken skills in English and Italian; German is a plus, any additional language is welcome
* Experience working with ERP systems and proficiency in MS Office tools
* Strong service orientation and solution-focused mindset
* High degree of (self-)organization
We offer you:
* Meaningful work on products that are life-saving or effectively support patient therapy
* Flat hierarchies, truly interdisciplinary workgroups
* The opportunity to contribute ideas, actively participate, and make decisions
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