Job Description
We are transforming the way healthcare is administered by providing innovative technology and services that uniquely solve critical healthcare payer challenges negatively impacting member and provider experiences.
Purpose:
The Product Management Business Analyst II provides business and subject matter expertise for the receipt, review, and delivery of client requests and internal projects related to system and portal design, implementation, and support.
Key Responsibilities
* Support Product Management and Scrum teams in the analysis and decomposition of requirements and issues identified by customers and other stakeholders in the form of User Stories and User Acceptance Criteria.
* Participate in Agile ceremonies, including backlog grooming, sprint planning, daily Scrum or Kanban, product demonstrations, and sprint retrospectives.
* Maintain accurate, timely, and appropriate communication on all tickets within respective domains.
* Support QA and UAT processes by serving as a subject matter expert and assist in the creation and facilitation of test plan criteria.
* Design, create, and validate ad hoc reports based on client or stakeholder requirements using a prescribed set of reporting tools (Zendesk, Azure DevOps).
* Support other Product Owners, Business Analysts, and Scrum Team members in the generation of User Stories and User Acceptance Criteria.
* Provide general support for Product Management goals and initiatives as requested.
* Actively participate in internal and external stakeholder meetings.
* Support product, process, and other business acumen training initiatives.
Customer Service Expectations
* Drive the HXG culture through values and customer service standards.
* Provide outstanding customer service to all external and internal contacts.
* Develop and maintain positive relationships through effective and timely communication.
* Take initiative and action to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner.
Requirements
* Bachelor's Degree in Business, Computer Science, or equivalent experience required.
* Knowledge and experience in the health insurance industry, including Medicare, Medicaid, and Commercial benefits administration, policies, practices, and procedures, and regulations.
* Minimum 5 years of experience as a Business Analyst.
* Advanced computer skills and proficiency in MS Word, Outlook, Excel, PowerPoint, and Visio.
* Able to identify, coordinate, and schedule critical tasks.
* Prior success prioritizing and executing multiple tasks and projects simultaneously.
* Self-starter with excellent communication skills, both verbally and in writing.
* Strong focus on meeting business needs through detailed understanding of user requirements and effective and accurate implementation of technical specifications.
* Strong analytical, business, system, and process flow skills required; including a thorough understanding of how to interpret customer business needs and translate them into the form of User Stories and User Acceptance Criteria.
* Able to multi-task and make effective decisions under pressure.
* Able to successfully work independently as well as part of a team, or multiple teams.
* Demonstrated prior strong analytical, systems thinking, and problem-solving skills.
* Able to take initiative and solve problems with a client-focused approach.
* High level of professional judgment and ability to maintain confidentiality.
* Excellent interpersonal communication and project management skills.
* Able to effectively communicate, navigate, and negotiate within all levels of the organizational hierarchy, with internal, client, and vendor entities alike.
* Able to analyze and document complex business processes.
Preferred Experience
* Functional knowledge of Agile Software Development methodologies.
* Functional knowledge using Azure DevOps or similar SDLC tools.
* Knowledge of ad-hoc reporting tools.
* Knowledge of software testing and test tools.
* Knowledge of software project management.
* Knowledge of HealthAxis solutions or services.