Our client is a leading bank
Place of work: Geneva
Contract type: Permanent contract
Job Purpose: The primary responsibility of this role is to provide support and perform various tasks related to end-users' IT environment, ensuring smooth operation and efficiency. This includes:
Productivity Tools: MS Office Suite, Adobe Acrobat
Enterprise Content Management: MS SharePoint
Business Applications: Core Banking System (S2I), Bloomberg
Communication Systems: Video conferencing, IP phones
Operating Systems: Windows 10
IT Equipment: Laptops, desktops, printers, peripherals, and mobile devices
Main Responsibilities: Incident and Request Management Identify, record, categorize, and prioritize incidents and service requests related to end-users' IT environment.
Investigate and resolve incidents; escalate unresolved issues when necessary.
Document and close resolved incidents and fulfilled requests.
Contribute to the improvement of incident management procedures.
End-User Systems Management Install and deploy end-user hardware and software following provided instructions and tools, ensuring proper handover to users.
Oversee the end-user equipment lifecycle, from procurement to disposal.
Contribute to the development of standard operating procedures.
Maintain an accurate and up-to-date asset registry.
Qualifications & Experience: Bachelor's degree in Computer Science or a related field; a Master’s degree in IT is preferred.
Minimum of 3 to 5 years of experience in a similar role
Experience working in banking industry
Residency in Switzerland
Fluency in both French and English is required
Strong expertise in managing workstations and laptops running Windows 10
Good knowledge of Active Directory
Proficiency in MS Office Suite
Basic understanding of SharePoint
Familiarity with IP phones and video conferencing systems
Basic knowledge of software deployment tools
QUAI DU SEUJET 12 1201 Genève
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