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Manager Licensee Technical Support, Winterthur Job Reference: 18bb6b7f9894
Job Views: 10
Posted: 21.01.2025
Expiry Date: 07.03.2025
Job Description: Manager Licensee Technical Support
Responsibilities:
Register and process all incoming error reports (NCR) and non-standard requests (RAE) from licensees and manufacturers.
Support licensees in technical matters.
Ensure that technical clarifications and responses are completed as per KPIs.
Establish and maintain relations with licensees.
Coordinate clarifications with experts and other internal bodies.
Register incoming and outgoing correspondence.
Translate technical answers into English, considering cultural and political aspects.
Distribute TCL and SL to licensees and ship owners.
Manage WinDB (database) in collaboration with other stakeholders.
Support and maintain customer portal with colleagues in TLS group.
Host licensees when they visit Winterthur, from high-level visitors to trainees.
Report all activities regarding technical support requests from licensees.
Requirements:
Independent, structured, and careful work.
Positive attitude towards new work processes or additional tasks.
Ability to interact positively with group and colleagues across the organization to develop department KPIs and other objectives.
Respectful communication with WinGD licensees, even in challenging situations.
Ability to build relations internally and externally.
Good technical understanding of 2-stroke engines.
Proficiency in MS Office, especially Excel and PPT.
Business-level proficiency in written English.
Mature mindset focused on achieving the best possible outcomes for WinGD and partners.
Our offer:
Opportunity to shape the sustainability and environmental impact of the shipping industry.
A dynamic working environment, blending a long history of technology expertise with industry-leading innovation across a global network.
Award-winning and extraordinary products.
Multi-cultural and interdisciplinary teams offering diverse perspectives and collaborative thinking.
Dynamic and interactive working conditions in a non-hierarchical, agile structure where input and ideas are welcome.
In-house technology training and professional development opportunities.
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