Client Service Specialist Vehicle Financing / Car Leasing
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For our Client - one of the world's leading Swiss banks, we are currently looking for a Client Service Specialist in the Vehicle Financing/Car Leasing domain.
Your area of responsibility:
* Shared responsibility for ensuring optimal service and advice to end customers in the field of vehicle financing
* Collaboration in day-to-day business and taking over telephone customer conversations in all three national languages (D/I/F) after successful customer identification
* Shared responsibility for meeting team goals in terms of required service levels
* Execution of after-sales activities and processing of incoming correspondence
* Close cooperation with internal interfaces (processing, recovery, accounting)
* Compliance with applicable regulations, processes and directives (Legal & Compliance)
Qualifications:
* Banking apprenticeship, commercial or comparable vocational training
* Several years of experience in the vehicle financing business and in direct customer service/customer service (1-3 years)
* Entrepreneurial thinking and a high level of customer and service orientation
* Stylistically confident knowledge of German and good knowledge of French or Italian. Any additional foreign language is a great advantage.
* Commitment to a culture of inclusion and appreciation of diverse perspectives
Seniority level
Mid-Senior level
Employment type
Temporary
Job function
Customer Service
Industries
Banking
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