Front End Platform Manager - ServiceNowDepartment: TechnologyEmployment Type: Permanent - Full TimeLocation: ZurichDescriptionAs the organiser of some of the biggest and most iconic sport events in the world, we lead the way in the sport and event industry.Join the team and support us on our mission.THE POSITIONThese are your key tasks:The Front-End Platform Manager is responsible for the operation and governance of end-user visible IT platforms in scope ensuring high quality service deliveryManaging the external IT service providers and is responsible to monitor the contract commitments.Act as product owners for the ServiceNow platform in FIFADefine, implement and own the governance for the ServiceNow Platform in alignment with FIFA Technology governance guidelinesAct as a single point of contact for any IT platform enhancements and new functionality requests within FIFA TechnologyExecute business analyst activities during the demand phases and deliver HLD solutioning proposalEnsure all supplier tasks and deliverables are properly followed-up and are contract compliantPromote IT Platforms in scope within FIFA proactively and in close collaboration with the FIFA Technology teamEnsure continuous information sharing on existing capabilities with the Technology BRM team· Proactively propose or present new capabilities that foster innovation and are in alignment with the FIFA Technology strategyMaximize the value the platform creates by reducing time-to-market of the products built on top of it or reducing development costEnsure compliance with FIFA Technology IT Standards, processes and proceduresYOUR PROFILEWe work hard at FIFA.We are dedicated, ambitious and innovative.And we respect our values. Always.For all roles, we seek talented people with an entrepreneurial spirit and a global mindset.The specific competencies we require for this position are:ServiceNow Fundamentals certification is a mustSound technical understanding ServiceNow platformMinimum 5 years experience in managing ServiceNow platformProven experience in delivering complex and full scalable ServiceNow based solutionsWork experience with implementation and/or operations of solutions in the cloud (SaaS, Paa5 and/or laaS)Pragmatic and solution oriented with ability to get things doneHigh level of accountability and pro-activitySelf-motivated, open and autonomousAnalytical and structured way of workingOrganization and coordination abilityVery good negotiation skillsCooperative and consultative approachRobust client relationship skills with a demonstrated ability to communicate effectivelyAbility to learn new technologies and processes quickly and to adapt to changes in timelines and sequencesPlanning, monitoring and controlling of operations release cycles standard and critical releases· Service Management and/or Project Management certifications (i.e. PMl, ITIL)Experience with Agile product delivery practice and methodsExperience in delivering sporting events is a plusMinimum 10 years of IT experience, preferably in a similar roleMinimum 5 years proven experience in managing MSP contracts and deliverablesMinimum 3 years of experience in ITIL Service Operations areas through experience working in operational rolesFluent in EnglishProficiency in any other FIFA language (F / ES / GER) is an assetWilling to travel globally (up to 10%)Willing to provide on-call support on a rotation basis PERKS & BENEFITSThe biggest benefit of a career at FIFA is the privilege to work for the beautiful game and create something that matters.Alongside that privilege, we also offer some extra perks and benefits:Health and fitness: Regular football sessions for all abilities, plus on-site gym.Home office: Up to two days of home office per week if work permits and home office allowance for all.Language courses: Offered to all staff to aid personal and professional growth.Continuous learning: We care about your development and encourage internal mobility, offering a variety of training and education to help achieve it.Pension: Flexible pension benefits with generous employer contributions.Relocation assistance: A dedicated team will be on hand to support your relocation.Sustainability: We support all employees using public transport.Vacation: Maintain a healthy work/life balance with a generous vacation allowance.Volunteering: Make an impact beyond your regular role and bond with colleagues by volunteering with one of our partners.#Jointheteam jid961227aa jit0414a jiy25a