Job Summary
We are seeking a skilled professional to join our team in resolving technical, account, and trade-related queries. This role requires strong analytical skills, knowledge of financial markets, and excellent communication abilities.
Responsibilities
* Troubleshoot and resolve technical, account, and trade-related queries via telephone, ticket, and live chat.
* Escalate high-level issues to relevant stakeholders and make suggestions for process improvement.
* Participate in ad hoc projects and duties, including client training, general market research and development.
Qualification & Skills
* Demonstrate a strong understanding of listed Equities, Options, Futures, and/or FX.
* Exhibit analytical problem-solving skills with a passion for technology and financial markets.
* Prior experience in international settlements or clearing operations is an asset.
* Proficiency in German and English languages; additional European languages are considered an advantage.
* Hold a university degree or higher.
* Showcase at least one to two years of experience, preferably in a client-facing capacity at a global financial institution.
Company Benefits
* Salary commensurate with experience.
* Performance-based cash bonus and stock grant.
* Hybrid work model.
* Daily company-paid lunch, along with fruit and snack options throughout the day.