Develop and implement customer retention strategiesMonitor customer feedback and behavior to inform strategiesWork closely with the marketing team to design and execute retention caignsReport on key metrics related to customer retention and loyaltyIdentify opportunities to improve customer experience and reduce churnCollaborate cross functionally to drive customer centric initiativesConduct in depth analysis of customer data to inform business decisionsStay informed on industry trends and best practices in customer retentionManage a team of 3 talented peopleStrong understanding of customer retention strategies and tactics.Proficiency in data analysis and reporting.Excellent communication and collaboration skills.Experience in the Ecommerce areaProficiency in English and at least one other language.