Client Support Specialist
MSC USA - Charleston
47,000.00 - 55,000.00 USD
Looking for a career opportunity but have no experience? At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different backgrounds and experiences. Together, we will continue to grow while connecting the world around us. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world!
Job Summary/ Key Responsibilities:
The Export Traffic Reefer Clerk manages data for international shipments for temperature-controlled units (reefers) and provides support for many steps of the transportation process. This position requires special training.
Prepares the booking in our internal system based on client’s requests and needs.
Assumes documentary and customer service responsibilities for all assigned shipments.
Acts as an intermediary between clients and other MSC departments.
Ensures a monitoring process of the bookings to match client’s requests.
Coordinates with equipment department, terminal stevedores, and vessel operations to ensure that the equipment needed by the client is prepared and available at the time of shipping/loading.
Establishes and maintains a positive relationship with clients.
Assists clients in troubleshooting and problem-solving regarding the bookings assigned.
Keeps a good level of communication with clients and other parties matching the guidelines of the company.
Escalates unique or complex issues to the appropriate supervisor for immediate resolution.
Other duties as assigned.
Qualifications & Key Competencies:
Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
English: advanced
Strong attention to details
Organized, efficient, and able to manage time effectively
Strong customer service mindset, focused, and responsive
Ability to work under tight deadlines
Great team player
Knowledge of MS Excel with the ability to learn new software.
PHYSICAL DEMANDS:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at a time.
WORK AUTHORIZATION:
Authorization to work in the U.S.
What We Offer:
Health Insurance
Dental & Vision Insurance
Life Insurance: one-time annual salary up to $50,000
Long Term Disability Insurance
Paid Parental Leave
Business Travel Insurance
Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
You will also have access to additional benefits, effective day one:
Short Term Disability Insurance
401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.
About Mediterranean Shipping Company (MSC):
Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics. As one of the world’s leading container shipping lines, MSC has 675 offices across 155 countries worldwide, employing over 200,000 people. The company prides itself on delivering global service with local knowledge.
Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at US038-Humanresourcesusa@msc.com and let us know the nature of your request and your contact information.
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