D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Tasks and Responsibilities
Setup, maintain, and troubleshoot local desktops, printers, conference/meeting equipment, mobile devices, and accessories at designated locations
Maintain updated asset records (CMDB) and manage lifecycle and disposal of obsolete devices
Liaise with management for purchasing planning and with local vendors/telecom providers for maintenance
Monitor and maintain the lifecycle of servers and equipment running local applications and services
Act as the ‘eyes & hands’ for centrally managed equipment, such as network support, and provide timely responses to Infrastructure Operations
Monitor backups and perform restores when necessary
Offer first and second-level technical support, including calls, tickets, and user interactions
Maintain reliable documentation of all user interactions in the ticketing system (ServiceNow) and contribute to knowledge base articles
Provide IT onboarding for new starters and continuous improvement initiatives
Handle walk-in user support for devices, equipment, and software issues, and support VIPs and events as requested
Contribute to office moves, equipment upgrades, migrations, and pilot new technology initiatives
Incident and Problem Management :
Ensure incidents and requests are logged in the service system
Analyze recurring issues, identify root causes, and work with architects and operations for long-term solutions
Minimum Requirements
Fluency in English and French; other languages are a plus
2+ years of experience in a similar role
Experience with IT rollout projects and Windows 11
Strong problem-solving and analytical skills
Excellent communication skills with a customer-focused attitude
Ability to multitask and manage multiple stakeholders
Self-sufficient, well-organized team player
Experience in regulated IT environments (e.g., GxP) is an advantage
Valid driver's license and access to a vehicle
Criminal record dated within the last 3 months
What We Offer
Broad range of activities, tasks, and projects
Flexible working conditions
Vouchers (B-day voucher, wedding, and new born surprise)
Fishing for Friends program – our referral program
Refreshments in the D-ploy office
Further development and professional advancement
Friendly and international working environment
Company-sponsored events
Competitive salary and various benefits
Is IT in your DNA?
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