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LocalBini is the go-to platform for cultural, fun or exclusive city Experiences across Europe with Locals. From a secret boutique shopping Experience with a gemologist, to wine-tasting with an expert sommelier, LocalBini.com features authentic city Experiences that people can book based on their interests (eg. art, architecture, foodie, nightlife, history etc.).
Operations Excellence Traineeship (at 100% basis)
Are you ready to take the lead in shaping the operational backbone of a fast-growing tech startup?
LocalBini’s 2-year Traineeship in Operations Excellence offers you the opportunity to dive into all aspects of business operations while preparing for a future leadership role, such as Operations Associate or Chief of Staff.
What You Will Do
* Manage customer service channels, including handling Zendesk tickets and the phone hotline, with a view to automate repetitive tasks.
* Process bookings, maintain documentation, and continually refine workflows with AI to boost productivity and accuracy.
* Communicate with locals and travelers to ensure high satisfaction, while driving efficiencies in how we manage these interactions.
About You
* Problem Solver: Excited to solve challenges ad-hoc.
* Analytical Thinker: Comfortable with data analysis and strategic problem-solving to identify and address bottlenecks.
* Hands-On & Proactive: Ready to execute plans and SOPs with precision and a “just-do-it” attitude.
* Organized Communicator: Strong written and verbal communication skills in English AND German.
What We Offer
* A comprehensive 2-year traineeship in an international Swiss startup during its scale-up phase.
* Hands-on learning in all areas of business operations, from process optimization to scaling strategies.
* A clear pathway to transition into a full-time leadership role, such as Operations Associate or Chief of Staff, upon program completion.
* A supportive work environment based in St. Gallen, Switzerland, starting February 2025, with a monthly traineeship salary of CHF 2’500 in the first year and CHF 3’500 (if you have a BA, then CHF 3'000/month) in the second.
Help us deliver exceptional quality and scale LocalBini’s operations to new heights!
HOW TO APPLY
Send your application, including your CV, academic transcripts, relevant references (if available), and a short cover letter via our career page.
Seniority level
Internship
Employment type
Full-time
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