Client: SKAN AG
Location:
Job Category: Customer Service
Job Reference: 45306cba67df
Job Views: 10
Posted: 21.01.2025
Expiry Date: 07.03.2025
Job Description:
Responsibilities
1. First point of contact for our customers in the Customer Service department to recognise and solve problems with and for customers
2. Independent support of the customer service hotline and the mail account for customers for all pre-/after-sales enquiries
3. Tracking tickets and workflow of tasks in the CRM system
4. Analysing tickets before and after implementation based on service reports
5. Processing and resolving technically complex customer complaints worldwide and interculturally
6. Compiling solution documents from various sources in a knowledge database
7. Close cooperation with all SKAN departments, SKAN subsidiaries and third parties
8. Representation of Customer Services at FAT, trade fairs and other events
9. Solid full-time professional experience in technical service and customer service
10. Profound, practical knowledge in the organisation, maintenance and repair of machines and systems
11. Working in GMP-regulated environments
12. Very good knowledge of German and English
Softskills
1. Customer and solution-orientated way of thinking
2. Stress resistance and a professional approach to complaints management
3. Willingness and curiosity to familiarise yourself with new technologies
We offer you
1. An open and collegial corporate culture
2. Room for ideas
3. Participation in sports and leisure activities
4. Support through further training, especially at our SKAN Academy
5. Intensive and job-orientated induction training
6. Short decision-making processes and flat hierarchies
7. 5 weeks holiday and the possibility of additional days off
#J-18808-Ljbffr