Client:
H. Moser & Cie
Location:
Job Category:
Customer Service
Job Reference:
da80eff4dcbb
Job Views:
5
Posted:
12.02.2025
Expiry Date:
29.03.2025
Job Description:
In this role, you will be responsible for delivering exceptional customer service, building relationships with clients, and ensuring the best experience for our clients. You will act as the primary point of contact for clients throughout their customer experience journey, providing expert guidance and watch recommendations.
Your primary tasks:
* Respond to customer enquiries via email, phone, and other digital channels in a timely and professional manner.
* Provide personalised offers based on client preferences.
* Assist with order placement, ensuring a smooth and seamless experience.
* Build and maintain strong, long-term relationships with clients, enhancing their experience and increasing loyalty towards the brand.
* Organise, welcome and conduct factory visits for clients.
* Organise regular client events and participate in sales activities at major trade shows.
* Maintain accurate records of client interactions, orders, and feedback in Salesforce.
* Provide monthly statistics and regular analytical reports.
Your profile:
* Minimum 5 years of experience in the luxury watch industry, preferably in a customer facing role.
* Customer-focused with a strong passion for watches, technical affinity and proven sales expertise.
* Highly independent, organised, and flexible team player, with strong prioritisation skills.
* Comprehensive knowledge of Salesforce or similar CRM platforms and ERP systems.
* Excellent spoken and written communication and presentation skills in German and English; proficiency in French is a plus.
We offer:
* Large variety of projects in an exciting environment with unique products.
* A growing and dynamic team.
* Flat hierarchies with an uncomplicated and positive working atmosphere.
If you are interested in this exciting opportunity, please send your application to jobs@h-moser.com.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
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