Job Description:
We are strengthening our IPX Engineering Team in Bern and are looking for a motivated and dedicated engineer to provide exceptional customer support in the area of IPX services.
About Us:
Comfone is a pioneer in global international roaming services, a market in constant technological evolution. We are proud of our contributions in defining the standards and shaping this industry.
Over more than 25 years, our roaming services have helped billions of subscribers stay connected when it really matters. We are an international team with staff from more than 40 different nationalities, speaking more than 32 languages and driven by values of diversity, equity, and inclusion into our daily operations.
Key Responsibilities:
* Operate, maintain and develop the IPX transport services and systems of Comfone
* Implement and manage IP transport access links to Comfone IPX, including planning, routing, testing, documentation and providing technical support to Comfone customers and peers
* Improve the IP access infrastructure supporting IPX services, ensuring reliable performance and scalability
* Proactively monitor the IP access network and manage capacity to ensure optimal performance and prevent issues before they impact service
* Troubleshoot services and resolve technical incidents worldwide to minimize downtime and restore services efficiently
* Provide 2nd-level on-call duty support to internal and external parties
Your Ideal Profile:
* University degree or equivalent in the field of telecommunications, communication systems or comparable with a very good understanding of IP networks and protocols
* Experience in working with Cisco/Arista routers and switches, as well as firewalls, including configuration, troubleshooting and performance optimization
* Deep knowledge of IP networking-related protocols and technologies, including routing protocols BGP, IS-IS, MPLS, TCP/IP, IPSec, VLANs, QoS and DNS, as well as familiarity with network security principles and practices
* At least 5 years of professional experience in operating carrier-grade IP networks
* Knowledge of the LTE/GSM mobile network technologies and roaming industry is a plus
* Dynamic, communicative and customer focused, with a commitment to delivering high-quality, reliable service
* Fluent in English, both written and spoken. Extra languages are a plus
* You are willing to work in Bern, Switzerland
What We Offer:
* A friendly work environment with theme evenings, Apéros, raclette evenings and more
* A multi-cultural and multi-linguistic team with English as the corporate language
* Yearly international events with our clients from all over the world (ConneXion)
* Competitive salary
* Flexible and partially remote work
* Brand new office with state-of-the-art equipment
* SBB half-fare abonnement
* Mobile phone subscription and subsidy for handset purchase
* Special prices at restaurants close to HQ in Bern
* Onboarding with consequent training and introduction to all departments
* Support for advanced education
* Company events (Summer events, Christmas Party, Team events …)