World market-leading access solutions are looking for motivated
Technical Helpdesk / 2nd Level (m/f/d), 100%.
To strengthen the Technical Helpdesk, we are looking for a cheerful, motivated, and flexible person who is used to working independently and supports the team, immediately or by arrangement. Through your quick and reliable troubleshooting, you ensure a high level of support for our customers, on-site if necessary.
Responsibilities Error analysis and elimination as part of 2nd level support (by phone, remotely, on site).
Installation, maintenance, and support of active network components such as switches, routers, firewalls, and VPN components.
Database adjustments, evaluations, and support.
Finding solutions and feasibility checks for customer requests.
Support with IT projects (system integration, network integration, virtualization).
Commissioning of new devices/interfaces (example hosted services).
Training of internal employees (technicians, 1st level).
Application assistance, support, software analysis, and training for customers.
Main interface to GTS (SKIDATA Global Technical Support).
Your Profile Technical flair.
Database knowledge (SQL).
Network infrastructure.
Advanced know-how about Microsoft server/client architecture.
Hardware/electrical engineering knowledge is an advantage.
Your Future An interesting, demanding, and varied professional field in an internationally active company with future-oriented career opportunities.
Pull of a market leader.
Good training opportunities.
Excellent working atmosphere in a young professional team.
Exciting projects.
Freedom that motivates.
Home office options.
Please note: this job description is translated from French.
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