Leading the team with the Store, and Assistant Manager
Leadership and Team Management
* Helps manage the team in the absence of the Store Manager, offering guidance and support. This includes guiding and supporting the team, setting up the team for success by coaching and training.
* Drive a professional, positive, sales and service-focused environment.
* Adapt to diverse situations applying situational leadership skills.
Communication Skills
* Communicates clearly with customers and team.
* Practices active listening.
* Communicates clearly and confidently with the team, peers, and supervisor.
Problem Solving & Initiative
* Can solve issues independently and assist with operational improvements.
Proactive & Responsible behaviour
* Demonstrates ownership of the store's performance and takes initiative where needed.
Sales Management - Boost Sales
Sales & Performance
* Supports the Store Manager in achieving the sales targets, analyses data, and supports the development and implementation of strategies to boost sales.
Customer-Centric Excellence
* Supports customer service efforts, ensuring the team delivers top-tier service.
Customer Interaction
* Interacts with customers to assist them and ensure their satisfaction.
Setting the scene for the brand
Brand knowledge
* Has an excellent understanding of the brand, its values, and how it influences customer experience.
Product Presentation
* Ensures that the store is always maintained neat, organized, and visually appealing.
Leading & Organising the Store
Operational excellence
* Supports the Store Manager in managing operations, stock, and resources efficiently.
Tech Savvy & System Proficiency
* Proficient with store systems for handling transactions, inventory, and store daily business.
Time management & Prioritization
* Manages tasks efficiently, balancing customer service with operational duties.
Profile
You are a highly motivated, flexible retail professional looking for the next challenge in a dynamic, fast-paced environment? If you don't mind working in shifts and embrace diversity, then we have the perfect opportunity for you in a truly international setting.
You will be supporting the Store Manager in developing the team, overseeing the store's operations, team performance, and customer experience. You will have a role in driving sales, ensuring operational efficiency, and supporting the Store Manager with the implementation of the Swatch Values, Standards, and Behaviours. In the absence of the Store Manager, you will assume full leadership responsibility, making strategic decisions in alignment with the Retail Area Manager to maintain store performance and team engagement.
Professional requirements
* Education as a salesperson in retail and/or education as a sales coordinator with commercial skills as an advantage.
* Experience in sales and leadership of a store and its sales staff, or as assistant store manager.
* Customer-oriented and customer-friendly.
* Takes initiative.
* Experience in PR and marketing activities.
* Being proficient in sales strategy.
* Numbers-oriented.
* Commitment.
* Representing the brand Swatch.
Benefits - What is in for you.
* Working within an international, diverse, and dynamic team.
* Be at the forefront of innovation within the watch industry.
* Personnel discount on a large selection of Swatch Group products (40%).
* Good performance paired with continued business needs translate into an open-end contract.
* Development and training opportunities.
* Contribution to health insurance costs.
* Free shuttle services to the airport.
* 10% discount on duty-free items.
Languages
* Mother tongue or excellent French.
* Very good to excellent English level (C1 and above).
* Any other language is a real asset.