About Our Mission
We aim to restore food's power to nourish, inspire, and connect us. In 2018, we founded the first-of-its-kind platform that connects the world with the source of truly great food: chefs.
Today, our platform delivers millions of meals a year from the industry's best chefs to homes across the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.
Our Vision
We're expanding beyond delivery to become an ever-innovating marketplace focused on empowering Chefs to nourish the world.
The Role
The Fulfillment Supervisor oversees and ensures the accurate and timely picking, packing, and preparation of orders during their assigned shift.
This role requires attention to detail, strong organizational skills, and the ability to effectively lead and communicate with a bilingual team (English and Spanish).
* Operational Team Management
o Supervise pick-and-pack operations to ensure all orders are accurately fulfilled and meet quality standards.
o Monitor order progress to ensure timely completion during the assigned shift.
o Troubleshoot and resolve any operational issues that may arise.
o Provide clear instructions and guidance to team members to optimize performance.
o Address team member concerns and escalate issues to management when necessary.
o Train team members on cold storage best practices and safety guidelines.
* Reporting and Communication
o Track and document order progress and team performance metrics using Tableau and Google Sheets.
o Communicate effectively with other teams and management using tools like Slack, Geneva, and Gmail.
o Prepare end-of-shift reports detailing key metrics, issues, and resolutions.
* Compliance and Quality Control
o Ensure all orders meet company quality standards before dispatch.
o Enforce adherence to Standard Operating Procedures (SOPs).
o Maintain a clean and organized workspace.
Requirements
* Experience: Minimum 2 years of supervisory experience in a fulfillment, warehouse, or logistics role.
* Technology Skills: Proficiency in Google Sheets and familiarity with communication tools like Slack, Geneva, and Gmail.
* Environment: Ability to work in a cold production environment.
* Leadership Skills: Strong ability to manage and motivate a diverse team.
* Attention to Detail: High level of accuracy in monitoring operations and fulfilling orders.