Social network you want to login/join with:
Customer Service Specialist FR / CH ALL M/F, Geneva
Client:
LHH
Location:
Geneva
Job Category:
Customer Service
Job Reference:
af4a4a539376
Job Views:
4
Posted:
17.02.2025
Expiry Date:
03.04.2025
Job Description:
Position Overview:
The Customer Service Agent is entrusted with the independent and efficient management of the company's customer service operations. In this role, you will play a pivotal part in enhancing our customer service and driving the achievement of our NPS targets.
Key Responsibilities:
* Respond to customer inquiries and complaints in collaboration with shop and regional managers using Zendesk.
* Oversee the smooth processing of online orders, working closely with both the logistics and online marketing teams.
* Manage customer and store hotlines through Zendesk Talk.
* Keep customer complaints, requests, and satisfaction surveys updated in Zendesk.
* Update and maintain customer records alongside relevant departments (including tasks such as deduplication and account matching).
* Produce regular reports on issues encountered on our online sales platform and propose improvements.
* Strong communication skills with customers.
* Fluent in French, Swiss German and English.
* Proven ability to work collaboratively across various departments.
* Proficiency with digital tools.
* Composure and the ability to stay calm under pressure.
* A proactive mindset with a focus on finding solutions for both customer issues and internal challenges.
* This role is ideal for someone who thrives in a dynamic, collaborative environment and is passionate about delivering excellent customer service.
#J-18808-Ljbffr