New Client Specialist - Client Intake Specialist
Wyman Legal Solutions • Remote
Posted 2 days ago
Description
Are you confident, assertive, and friendly? Do you enjoy helping people navigate major issues in their lives? Are you optimistic yet realistic? Do you have experience in customer service or sales?
Our premier residential construction law firm is seeking a New Client Specialist to deliver an exceptional experience to individuals in Florida facing serious construction challenges they can't resolve on their own. The firm is on track for aggressive growth, and this role is crucial in engaging new clients and setting the stage for their journey with us.
For the right candidate, there is strong potential for growth and advancement in our company. This position is 100% remote.
Benefits We Offer:
* Vacation Personal Days
* Health Insurance
* Short- Long-Term Disability
* Life Insurance
* Performance incentives
Responsibilities:
* Provide a client experience that reflects the firm's professionalism and capabilities.
* Handle all interactions with empathy and authority.
* Pre-qualify potential clients to assess their fit with our firm.
* Pre-sell qualified clients and facilitate seamless transitions to attorney consultations.
* Meet monthly performance metrics for appointments scheduled with attorneys.
* Manage monthly data and reporting.
* Offer clerical support to the operations team as needed.
Qualifications:
* Strong critical thinking skills.
* Proactive, results-oriented mindset.
* Flexibility, optimism, and empathy for individuals in stressful situations.
* Confidence to be kindly assertive with clients when necessary.
* Reliability and accountability in all tasks.
* A minimum of two years of experience in sales or customer service.
* Consultative sales experience is a strong plus.
* Technical proficiency, especially with Clio Grow and Microsoft Excel software, is a plus.
Compensation:
$20 - $30 per hour + incentives
About Wyman Legal Solutions:
At Wyman Legal Solutions, our mission is simple: to assist homeowners facing significant construction setbacks in getting back to living their lives and into the homes of their dreams as quickly as possible. Whether clients are facing a contractor dispute or need proactive legal guidance for their home construction project, we are here to support them every step of the way.
Our firm is going places – quickly! In 2022 and 2023, we were honored to make the list of Law Firm 500’s fastest-growing firms in the United States. We offer strong growth trajectories for our team members.
We place a high value on accountability, integrity, a growth mindset, and self-awareness, and enjoy sharing these core values with our employees and clients.
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