The Service Account Manager aims to create long-term, trusting relationships with customers, and provides the necessary technical support for the proper functioning of the packaging process, through the development of maintenance and support plans, detection of needs, and organization, coordination and management of the field service engineers. The Account Manager will oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new service opportunities. Key Responsibilities: Manage and monitor all Technical Service related activities with customers. Plan monitoring visits, and preventative and corrective maintenance of SIG Combibloc equipment. Develop action plans for pending technical service items. Provide technical support to both customers and the sales department. Conduct technical proposal meetings with clients. Present feasible solutions for the client's needs. Follow up on key performance indicators of the installed customer lines. Update customer lines' KPIs. Present action plans in the short, medium and long term to meet the specified objectives. Develop and advance the skills of the Service Engineers under direct management. Promote and prepare training plans for the Service Engineers under direct management. Comply with the requirements set by immediate manager. Comply with the guidelines established in the QA Management System that apply to the position. Comply with all company regulations. You Bring These Skills, Experience & Education: Bachelor’s degree in Mechanical Engineering, Electrical, Electronic, Industrial or related field required. Postgraduate or Master's degree preferred. 5 years minimum of prior experience in the industry and/or 3 years in the same position. Experience with Word, PowerPoint and Excel Advanced. Experience with SAP Transactions and analysis a must. We are looking for people who are willing to consistently achieve results, even under tough circumstances. Employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. About SIG SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange. #J-18808-Ljbffr