Join Randstad Digital Switzerland as a Senior Business Analyst – CRM Implementation
Remote Opportunity
Are you an experienced Senior Business Analyst ready to take on a challenging and rewarding role in CRM transformation? Randstad Digital Switzerland is seeking a talented professional to lead the charge in implementing a comprehensive CRM solution.
Your Role:
As a Senior Business Analyst, you will play a critical role in shaping a robust CRM framework. Your expertise will guide the development of clear business requirements, data models, integrations, and governance structures. You’ll collaborate with stakeholders to streamline processes and create a roadmap for CRM excellence, reporting directly to the Senior Project Manager.
Key Responsibilities:
* Define and document clear business requirements to configure the CRM solution.
* Collaborate with stakeholders to gather and analyze use cases, business processes, and workflows.
* Develop comprehensive process maps, workflow diagrams, and data flow diagrams for current and future states.
* Identify process gaps, opportunities for automation, and alignment with CRM best practices.
* Analyze complex data structures, schemas, and relationships to provide actionable insights.
* Document integration specifications, data mapping, and migration requirements for customer data.
* Support change management efforts and user adoption strategies.
* Deliver essential project artifacts, including business requirements documents, functional specs, and user guides.
What You’ll Deliver:
* Business requirements documents and functional specifications.
* Data and process flow diagrams, use case models, and other process artifacts.
* Data mapping documentation and data flow diagrams (DFDs).
* Integration specifications and user adoption tools.
* Project tracking reports in JIRA and related documentation.
What We’re Looking For:
* A track record of defining and delivering CRM solutions in large-scale IT projects.
* Expertise in data analysis, process optimization, and CRM integration (Salesforce, Dynamics 365, etc.).
* Exceptional communication and collaboration skills to engage with diverse stakeholders.
* Proficiency in business process modeling, data governance, and change management tools.
Why Randstad Digital Switzerland?
Join a forward-thinking organization that values innovation and expertise. We offer flexible remote work arrangements, exposure to impactful projects, and a collaborative environment where your skills will drive success.
Shape the future of CRM implementation with Randstad Digital Switzerland. Apply today and make a difference!
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