Operations Manager Job Description
As an Operations Manager at Amazon Mexico S. de R.L. de C.V., you will be responsible for driving business objectives and leading a team of Area Managers to achieve operational excellence in one functional area of our Sort Center (Inbound, Sortation, Outbound) as Change Ops.
Main Responsibilities:
* Leadership: Manage and lead a team of Area Managers, coaching and mentoring them to ensure performance objectives are met, building positive employee relations and leadership bench strength within the Fulfillment Center.
* Strategic Planning: Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the SC to meet and exceed Business Plan.
* Performance Management: Measures performance, provides feedback, and holds Area Managers accountable for their performance and the performance of their departments.
Key Job Responsibilities:
1. Lead and supervise a team of Area Managers and associates in outbound, sort or inbound operations within the Sort Center.
2. Responsible for the overall safety, quality and performance and customer experience of the shift.
3. Carry out supervisory responsibilities in accordance with the organization's policies and procedures.
4. Accountability for meeting and exceeding operational goals.
5. Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs.
6. Mentor, train and develop teammates for career progression and learning.
7. Ability to develop and share best practices across the shifts and network.
This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.
Internal and External Stakeholders:
* Internal Stakeholders - Inbound, Outbound, PS, Sorting, L&D, LP, Quality & PXT Team.
* Customers - Last Mile for any customer related escalations, Central Agencies like ACES, S&OP, CF Team.
Requirements:
* Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
* Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
* 3+ years of employee and performance management experience.
* 2 years of Strong Operations Management Proficient in Data Analysis.
* 5+ years Operations Management experience in manufacturing, production, distribution environment or related industry.
* Supervisory responsibility for a minimum of 100 hourly employees.
* Excel skills required.
* English Proficient.
Preferred Qualifications:
* Bachelor's degree in business, engineering, operations, supply chain, transportation logistics.