Associate Technical Lead - Retail (Retail Pro / Xstore)
(Open to Candidates based in EU / OR EU passport holders)
Job Purpose / Role Overview:
Provide technical support for Retail Pro and other Retail systems to ensure they are aligned and functioning as per the business requirements. The role also includes gathering requirements from stakeholders, implementing the requirements, providing technical support, monitoring system performance, and performing routine operational system checks.
Key Responsibilities and Accountabilities:
1. Provide technical support in the successful implementation, rollout and adoption of Retail Pro PRISM.
2. Customize and configure Retail Pro modules to align with specific needs, ensuring optimal functionality and usability.
3. Develop custom scripts, plugins, and extensions to enhance Retail Systems' capabilities and meet business requirements.
4. Provide support to users, addressing queries, issues, and concerns related to applications used in the stores.
5. Troubleshoot and diagnose technical problems in a timely manner.
6. Document and maintain code for system customizations while adhering to coding standards and best practices.
7. Monitor system performance metrics, data integration errors and proactively identify areas for optimization and improvement.
8. Optimize database queries, improve system responsiveness, and enhance overall system performance.
9. Train users on using and maintaining Retail Pro software effectively.
10. Work closely with all business leads, project managers, business analysts, partners and other stakeholders to ensure smooth project execution and end user satisfaction.
11. Stay updated with the latest Retail Pro features, updates, and industry trends.
Education & Experience:
* Bachelor’s Degree in computer science, engineering, or equivalent.
* Minimum 5 years experience in Information Technology and with a minimum of 3 years experience in Retail Systems in Fashion (preferred), retail or similar channels on a similar role.
* Relevant Training / Certifications.
* Strong expertise in Retail Pro PRISM / Other Retail POS Systems with clear understanding of all functionalities and integration with external systems.
* Strong expertise in Oracle and SQL databases.
* Clear understanding of retail process flows including stock points, omnichannel, endless aisle etc.
Other Competencies:
* Excellent System Analysis and Software Development skills.
* Outstanding communication and interpersonal skills.
* Solid understanding of IT principles and systems, including hardware, software, networking, databases, and integration methods, to effectively communicate and collaborate with IT teams and vendors in the development and implementation.
* Strong interpersonal and communication skills to collaborate with diverse stakeholders, including business users, executives, IT teams, and vendors, and effectively manage relationships, expectations, and feedback throughout the product lifecycle.
* Analytical and Problem-Solving Skills: Ability to analyze complex problems, identify root causes, and develop practical and innovative solutions in the context of retail systems and operational challenges.
Administration knowledge of SQL Databases.
Seniority level
Associate
Employment type
Full-time
Job function
Engineering, Information Technology, and Consulting
Industries
IT Services and IT Consulting, Retail Luxury Goods and Jewelry, and Apparel & Fashion
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