Job Title: German Speaking Microsoft Support Team Member
About the Job:
We are seeking a fluent German speaker to join our Microsoft Support team in Greece. This is an exciting opportunity for experienced technology enthusiasts to work with the world's tech leader.
If you speak German fluently and wish to experience working in the world of computer software, consumer electronics, personal computers, and online platforms, this is your chance to support customers from Germany, Austria, and Switzerland.
Responsibilities:
* Customer Interaction: Identify customers' needs and deliver appropriate solutions, including sales.
* Issue Resolution: Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner.
* Order Assistance: Assist customers to place an order and related issues.
* Troubleshooting: Answer customers' inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues.
* Diagnostic Procedures: Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible.
* Customer Satisfaction: Turn every customer into a happy customer.
* Team Collaboration: Exchange ideas and solutions with your colleagues.
Requirements:
* Language Skills: Excellent communication skills in German.
* English Proficiency: Good command of English (B2+).
* Sales Experience: Sales experience with consumer products and services will be an asset.
* Technical Research: Technical research skills to troubleshoot customer problems.
* Internet Research: Advanced internet research skills.
* Communication Skills: An empathetic soul with the communication skills that match.
* Attitude: A positive and adventurous attitude.
* Continuous Learning: A sponge that is willing to soak up all the knowledge and experience we offer.
What We Offer:
* Relocation Support: Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you).
* Competitive Salary: Competitive monthly salary + 2 extra salaries per year.
* Referral Program: Bring your friends and receive great bonuses.
* Health Care Benefits: Health care benefits and numerous other discounts.
* Training: Full training by certified instructors.
* Professional Growth: Professional growth & development opportunities.
* Special Events: Special events as well as community & social responsibility initiatives.
* Greek Language Courses: Free online Greek language courses.
* Work Environment: State of the art premises, providing a great working environment with relaxing break areas.
* Great Place to Work: Work for a Great Place to Work-Certified Company that fosters diversity.
This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. You will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.
Greece has an enviable history and culture, climate, and cuisine – and yet, the cost of living is among the lowest in Europe, according to Greek authorities and the EURES network. No wonder Greece is a popular destination for tourists and expats alike.
Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.