Descriptif
We are currently looking on behalf of one of our important clients for a 1st / 2nd Level ICT Supporter. The role is a permanent position based in Bern Canton.
Your Role:
1. Carry out the following in Helpdesk / 1st Level Support:
2. Receipt of fault reports and recording of problem reports
3. Carrying out an initial review of the customer's request and initiating processing in accordance with guidelines
4. Monitoring of pending reports
5. Timely publication as well as necessary information regarding the status and progress of customer inquiries
6. Formal conclusion of the enquiries including the verification of customer satisfaction
7. Creation of user accounts, user drives, assignment of permissions
8. Carry out the following in 2nd Level Support:
9. Installing PCs, peripherals and means of communication
10. Perform software updates/rollouts (client management software)
11. Creation of user manuals and updating of process checklists
12. Implementation and/or collaboration in IT projects
13. Collaboration in the support and expansion of the telephone infrastructure
14. Creation of system, installation and IT infrastructure documentation
15. Carry out the following in Asset Management:
16. Maintain hardware, software, and network inventories
17. Management of the central/operational purchasing of IT products
18. PC & Peripherals Lifecycle Management
Your Skills & Experience:
19. At least 3 years of professional ICT Support experience including experience in both 1st & 2nd Level Support (more senior candidates with 10+ years of experience are also welcome to apply).
20. Skilled in the application of problem-solving techniques & design of problem-solving processes.
21. Any exposure to or experience in the area of System Administration is considered advantageous.
Your Profile:
22. Completed ICT training / University Degree in the area of Computer Science, ideally with focus on System Engineering.
23. Goal-oriented, a team-player, resilient & strong communication skills.
24. Fluent English speaker & a good command of German (at least B2 level).