Location: Zurich, Zurich, Switzerland
Job ID: R0074164
Date Posted: 2025-01-22
Company Name: HITACHI ENERGY HOLDINGS LTD
Profession (Job Category): IT, Telecom & Internet
Job Schedule: Full time
Remote: No
Job Description:
Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We employ more than 40,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo.
Join our dynamic team as a VIP IT & Multimedia Support Specialist. As a crucial member of our HQ IT and VIP Support team, you'll leverage your technical expertise and outstanding soft skills to provide top-notch care and assistance to our HQ and VIP users. Your role will be pivotal in ensuring seamless day-to-day operations and resolving IT and multimedia-related issues with excellence.
How you’ll make an impact:
Providing technical support to HQ end users and VIPs
Collaborating with cross-functional work teams, key stakeholders, IT managers, internal & 3rd party suppliers, and subject matter experts to maintain HQ IT- A/V and VIP support services and solutions
Supporting video teleconferencing or video recordings as required
Maintaining HQ Media Room
Supporting audio/video/photo productions as required
Supporting live streaming as required
Managing small projects related to HQ IT-multimedia and VIP support services
Liaising with Service Desk or resolver groups to find resolutions to more complex problems
Maintaining meeting rooms IT equipment
Collaborating and interacting with peers and management to identify, analyze, and provide recommendations for improvement of HQ IT-multimedia and VIP support solutions
Working closely with peers and management to ensure our solutions are aligned with the overall direction and goals of the organization
Increasing satisfaction with HQ IT-multimedia and VIP support services by assessing expectations and ensuring actions are taken to close gaps
Your background:
Education in Information Technology, Business Management, or a related field with three years of experience in a customer-facing support role
Experience in video/audio/photo services and live streaming
3 years of experience in the technical user support area
Up-to-date knowledge of current end-user support trends, tools, methods, and processes
Good knowledge of photo and videography trends
Up-to-date knowledge of streaming software and hardware trends
Excellent working knowledge of MS Office applications (Word, Excel, Teams, PowerPoint) and ITSM tools
Excellent analytical and problem-solving skills
High flexibility, creativity, and dependability
Strong organizational and workload prioritization skills
Excellent interpersonal and customer care skills
Our flexible working practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.
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