A leading international player in the consumer goods industry with a site in the Canton of St. Gallen is seeking an enthusiastic and experienced IT Service Desk Professional (m/f/d) to work on site in a flexible part-time (60%) role, responsible for resolving technical issues, analyzing and solving escalated incidents and service requests, requiring excellent communication skills, strong problem-solving abilities, and a passion for outstanding customer service. This position is a temporary assignment, starting immediately and continuing until the end of the year, with the potential for a permanent role based on performance and motivation. Description In this position, the IT Service Desk Professional 60 % (m/f/d) will be actively contributing to modernizing IT infrastructure by performing the following tasks: Provides technical support on-site, via phone, email, and chat for employees, and troubleshoots and resolves complex incidents and service requests in a timely and efficient manner. Follows established procedures and protocols to prioritize and handle incoming support requests while ensuring service level agreements are met. Assists with user account management. Documents all support activities, including issue details, troubleshooting steps, and resolutions in the ticketing system. Collaborates with cross-functional teams to drive continuous improvement in service delivery and actively contributes to knowledge sharing, process improvements, and incident prevention initiatives. Coordinates project activities with external consultants and partners. Installs and maintains PCs, iPads, iPhones, printers, scanners, other peripheral devices, and AV equipment. Provides support and guidance during meetings, corporate events, and town halls. Profile In order to be considered for the role, the selected candidate must have: Successfully completed bachelor's degree in computer science/IT, or a related field, or has completed vocational training in IT. At least 5 years of experience in a service desk role providing technical support to end users. Knowledge of Windows 11, MS365, Active Directory, Azure AD, Exchange, Intune, and macOS. Professional certifications such as CompTIA A, Microsoft Certified Professional (MCP), or ITIL are a plus. Other technical experience (a plus): SAP, Abacus, Admia, Mobit, AZO. Solid German and English are required. Strong technical skills and experience in troubleshooting and resolving complex technical issues related to operating systems, applications, hardware, and networks. Strong customer focus and commitment to delivering excellent service. Job Offer Open and dynamic team with flat hierarchies, with attractive working conditions in an international environment located in the tri-border region of Switzerland, Austria, and Germany, with stunning views. jidc9aa114a jit0415a jiy25a