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Client:
IWC
Location:
Job Category:
Other
Job Reference:
235b0bffbed9
Job Views:
2
Posted:
23.03.2025
Expiry Date:
07.05.2025
Job Description:
To support our Direct-to-Customer (DTC) - E-Commerce Department we are looking for a
GLOBAL E-COMMERCE OPERATIONS MANAGER
Duration: Permanent
Start: As soon as possible
In this exciting position, you drive the seamless execution of IWC Schaffhausen’s global e-commerce operations by optimizing processes, ensuring operational excellence, and delivering exceptional online customer experience.
YOUR MISSION AT IWC
E-Commerce Performance
1. Own the IWC e-commerce (Web / CRC) revenue and related KPIs together with the Head of DTC.
2. Leverage data analytics and other business intelligence to support the overall commercial roadmap priorities.
3. Collaborate closely with marketing and sales management teams to align e-commerce- & CRC-initiatives with broader commercial objectives.
4. Produce reports and documentation to keep stakeholders and management up to date.
E-Commerce Operations
1. Overview of the global e-commerce assortment with markets and ensure stock availability together with supply chain teams.
2. Manage the global online catalogue of products.
3. Responsible for e-commerce branding by assuring the business continuity of the PLV / packaging ordering flow and flow optimization.
4. Lead global operational projects for CRC and support on the e-business CRM journeys.
5. Manage customer accounts and provide support, addressing issues or concerns to assure high customer satisfaction.
6. Regular audit processes to ensure efficiency, compliance, and alignment with luxury standards.
7. Business improvement and development projects for our e-business, incl. CRC training initiatives.
8. Support operations for special projects with commercial impact.
9. Support the omnichannel DTC-experience.
10. Collaborate with cross-functional teams to enhance seamless customer journeys across touchpoints, ensuring a cohesive brand experience.
HOW YOU BECOME PART OF THE JOURNEY
1. Minimum 1 to 2 years of professional experience in a similar role within an international setting, high luxury industry experience is a plus.
2. Experience with SAP, SalesForce, or other relevant e-commerce platforms is a strong plus.
3. Excellent project management competencies, including but not limited to planning & organizational skills.
4. Strong communication skills and the ability to build strong relationships with different stakeholders and counterparts.
5. Ability to analyze data & provide C-Level insights to drive the strategy.
6. Be a self-starter and results-driven, be an enthusiastic team player.
7. Build and deliver comprehensive and impactful written and oral communications.
8. Analytical mindset and a data driven approach.
9. Fluent in English (written and spoken), French and/or German are a plus.
WHAT YOU CAN EXPECT FROM US
IWC offers you a challenging working environment: rooted in Switzerland, but operating successfully internationally. We combine tradition with innovation and attach great importance to change management, training and further education as well as personal development. Find below a selection of fringe benefits provided by us:
* Daily food & beverage allowance of CHF 7, redeem-able in the in-house restaurant and selected restaurants in Schaffhausen.
* Yearly health insurance contribution of CHF 2' for full-time contracts.
* Annual contribution to public transportation abonnements of up to CHF 1' for contracts of at least one year.
* 25 days vacation annually (30 days as of the age of 50), 5 additional bridge compensation days.
* Special conditions on selected IWC & Richemont products.
* Diverse health & wellbeing initiatives and programs, including financial support for external childcare.
* IWC Sport Club (est.) for sport enthusiasts.
* Attractive workplace adjacent to the river rhine, inviting for social activities amongst colleagues.
* Memorable internal events (Christmas, summer after work drinks, etc.).
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