Your MissionAs a Finance Application Support team member, your main responsibilities will be to:Manage and handle user support requests (tickets, phone calls)Identify, analyse, and define the context of requestsProvide application support (troubleshooting, advising, configuration)Collaborate closely with the R&D teamContribute to the continuous improvement of the application by proposing optimizationsMaintain and enhance user documentationPerform non-regression testsTrain users and advise on how to make the best use of the applicationRequired ProfileTechnical Skills5 years of experience in the financial sector, including 2 years in application supportFluent in English (minimum C1 level, both written and spoken) is essentialBasic knowledge of SQL is neededExperience with the IBM i / DB2 environment and Jira ITSM is an assetGood knowledge in Microsoft Office (Word, Excel, PowerPoint, Visio)Soft SkillsStrong service orientation and relational skillsAutonomous, curious, with strong analytical and problem-solving abilitiesWell-organized, capable of managing multiple tasks simultaneouslyCalm under pressure and effective stress managementTeam spirit, dynamism, and motivation Do you recognize yourself in this profile? Send us your CV and cover letter.We look forward to meeting you! jid57087fda jit0209a