Job Overview
We are seeking a motivated and detail-oriented Customer Office Member to join our team at Buddi SA, our Swiss Hub. This role offers the chance to contribute to society by supporting criminal justice systems through the smart use of electronic monitoring (EM).
Buddi SA is a leading provider of offender management and electronic monitoring technology and services used worldwide. We're building a support hub in Switzerland to better serve our customers.
Key Responsibilities
* Provide expert help desk services to Swiss cantonal users of Buddi EM software and devices.
* Manage stock in Switzerland to ensure timely delivery of necessary devices.
* Design, organize, and deliver training to enhance competency in Buddi software application.
* Support daily business operations, including service level monitoring, invoicing, audits, and more.
* Collaborate with the Head of Swiss EM to promote and advance EM vision within Switzerland.
* Assist with activities outside of Switzerland as requested by Buddi UK.
Requirements
* Eligibility to work in Switzerland.
* Proficiency in written and spoken German and/or Italian.
* Ability to bring structure and organization to work tasks.
* An agile, proactive approach with critical thinking.
* A curiosity for technology and its societal impact.
* A team-oriented mindset with a hunger for continuous growth and development.
* A customer-centric focus on meaningful outcomes.
Benefits
* Pursue a career in a meaningful growth sector with a great team.
* 42-hour workweek, Monday to Friday.
* Lausanne office location.
* Competitive compensation package.
* 25 days annual holiday, plus local bank holidays.
* Ongoing personal development and training opportunities.
* Growth opportunities across the Buddi organization.
* A supportive, engaging work environment.
Application Process
If you believe you're the ideal candidate, we invite you to apply. We offer comprehensive training through practice and immersion. We may consider flexible working arrangements or other variations if we deem you suitable.
Role title: Customer Office Team, Swiss Hub
Sector: Electronic Monitoring, Criminal Justice
Location: Lausanne office
Company: Buddi SA, registered in Lausanne, VD
Position: Full-time
Contract type: Permanent
Travel rate: Approximately 20%, mainly in Switzerland, Europe, UK
Reporting to: Global UK Customer Services Team Manager and Commercial Director, Europe