As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
We are looking for an experienced manager to lead our Cloud Hardware Support team in Switzerland.
Our team supports cloud hardware in our own cloud installations as well as with our customers on site.
Are you experienced working with customers, employees, colleagues on a daily basis and take the daily achievement of our goals as an attractive challenge?
Do you like constant learning, you are flexible, curious and you have excellent communication skills? - Act now, we are looking forward to your application and get to know you!
Responsibilities
* Manage the day-to-day operations in Cloud Hardware Support of all data center sites under your area, in a 24/7 mission critical environment.
* Responsible for ensuring timely delivery of services/tasks.
* Effective upwards reporting of progress, KPIs, and incidents.
* Primary point of contact for the Data Center Manager.
* Primary point of contact for customers and partners responsible for facilitating customer relationships and providing advice and assistance XLOB on diverse customer situations and escalated issues.
* Negotiate and coordinate with local vendors, and drive performance and expectations.
* Grow your teams, provide progression, leadership, guidance, and training to allow them to excel.
* Drive a culture of continual improvement and learning throughout everything you do.
* Participate in Talent review process, performance management, and other topics pertaining to effective people management.
* Understand how to manage IC’s for the best outcome and self-sufficiency.
* Critical thinking, and always wondering how to scale things up.
* Drive appropriate recruitment in your area at a fast pace, ensuring the employment of high-quality team members with a passion for excellence.
* Work closely with Human Resources and any local Environment Health and Safety to ensure the best possible relationship and care for Oracle employees.
* Focus and prioritize appropriately on what is most important at any point in time and ability to task-shift rapidly.
Candidates are required to be fluent in English and German; French would be advantageous.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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