Description
At Descartes, we unite the people and technology that move the world. Our goal is to provide efficient, secure, and agile supply chains and logistics operations. We achieve this by combining innovative technology, powerful trade intelligence, and our extensive network.
We are one of the most widely used logistics and supply chain technology companies globally. Over 26,000 customers worldwide leverage our cloud-based solutions to transform their inventory management and information flow, enhance productivity, better serve customers, stay competitive, comply with evolving regulations, and adapt to rapidly changing market conditions.
Your Role
We are seeking an experienced Customer Success Manager with in-depth knowledge of EDI and B2B customer relationships to join our team in Switzerland. As the primary point of contact for our customers, you will ensure long-term success of our solutions. Your work significantly contributes to customer satisfaction, loyalty, and business growth.
Your Responsibilities
1. Build and maintain long-term customer relationships with B2B customers to maximize value from our solutions.
2. Assist customers in implementing and optimizing EDI processes.
3. Serve as the main point of contact for customer inquiries, escalations, and problem-solving.
4. Closely collaborate with internal teams (Sales, Product Management, Support) to meet customer needs effectively.
5. Analyze customer data to identify opportunities for improvement, upselling, and cross-selling.
6. Gather customer feedback and work closely with the Product Team to continuously develop our offerings.
Your Profile
1. E experience: Minimum 3-5 years of experience in Customer Success, Account Management, or Customer Service in a B2B environment.
2. EDI expertise: In-depth knowledge of Electronic Data Interchange (EDI).
3. Industry knowledge: Experience in SaaS, Logistics, Supply Chain, or Retail is beneficial.
4. Communication skills: Excellent written and verbal communication skills in English and German, enabling relationship-building across all hierarchical levels. French and Italian proficiency is advantageous.
5. Problem-solving skills: Analytical skills to identify and implement strategic customer solutions.
6. Technical affinity: Experience working with ERP/CRM tools and a good understanding of IT and business processes.
7. Proactive approach: Self-motivation with a passion for customer satisfaction and loyalty.
Why Join Us?
1. Collaborate with key Descartes customers and contribute to their success.
2. Be part of an international, growth-oriented, and engaged team of experts.
3. Take on a dynamic and challenging role within a flexible and cooperative environment.
4. Enjoy a flexible work environment with home office and/or office in Rheinfelden, CH.
We are an Equal Employment employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law.