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Client: Atfinity
Location: Zurich Oerlikon, Switzerland
Job Category: Other
Job Reference: 6c39a51b7d94
Job Views: 8
Posted: 21.01.2025
Expiry Date: 07.03.2025
Job Description: We are looking for a DevOps and Support Engineer to join Atfinity, the leading Swiss FinTech in the Onboarding and KYC / KYB / AML automation space.
Why this role?
Atfinity is rapidly expanding its customer base in Switzerland, the UK, and beyond. Our no-code platform offers extensive configuration and integration options, making the successful rollout of a project to a client fairly technical. To ensure we can onboard and support our clients effectively, we are seeking a DevOps and Support Engineer to help our clients get up and running and keep their systems operating smoothly.
Given the technical complexity of Atfinity configurations and deployments, this is a hybrid position between DevOps, Configuration, and Support. Ideal candidates have an engineering degree to understand the complexities but want to work in a forward-deployed position with lots of client contact.
Tasks Support clients in running their Atfinity system, helping with all kinds of problems, including technical
Diagnose and troubleshoot technical issues, including problems with deployment setups
Participate in technical workshops with clients to figure out desired configurations, deployment and integration setups
Configure the Atfinity Software for clients
Building and implementing new dev tools and infrastructure
Perform root cause analysis for production errors and recommend improvements
Follow up with clients to ensure their software is fully functional after releases
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Requirements Must have
A customer oriented mindset
Degree in a relevant engineering field
Diligence, quality-focused, and analytical skills
Ability to meet deadlines
Strong diligence and professional communication
Proven experience in a customer support role
Excellent team collaboration skills
German or French language skills (B2 and above)
Atfinity is a leading Swiss software provider in the banking automation business. External processes, like creating a new bank account, or internal processes, like reviewing a suspicious transaction, are now either manual or hard-coded into software. With Atfinity, processes are configured, without coding knowledge, in our web tool and an easy to use rule language. Our AI-inspired python rule engine turns such configurations into highly scalable process apps within minutes. Because there is no need for coding, Atfinity digitise processes significantly faster and allows for much quicker updates when anything changes.
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