On behalf of an international mid-size company based in Morges, we are searching for a
Customer Service Specialist English/ German or English/Italian
Long Temporary Assignment in order to reinforce the Department
Customer Service Specialist English/German or English/ItalianDESCRIPTION DE LA MISSION
* You are accountable for managing requests from both direct and distributor customers within the EIMEA region
* You coordinate front-line logistics operations ensuring the proper distribution and transporation of service spare parts in the ERP system
* You answer and dispatch calls and e-mails during scheduling shifts (7 am-7pm)
* You create work orders for all incoming requests
* You support the ordering of parts and track them until arrival on site
* You manage day-to-day logistics issues with the service team and carriers
* You transact inventory movements in the ERP system
* You oversee service agreements activities including setup systems, approval follow-up and reporting (KPIs)
* You manage new customers and support GDP user training and activities related to onboarding in systems
PROFIL ATTENDU
* At least 2-3 years' experience in Customer and/or Logistics support role within an international environment
* Fluent in English with very good command of German or Italian (excellent verbal and written communication skills)
* Customer service oriented, can work under pressure and stressful situations
* Good knowledge of and ERP, SAP is an asset
* Flexible for scheduling shifts
* Avalaible immediatly
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