Job Title
Boutique Manager for our new boutique in Zurich.
This role is responsible for driving sales, achieving operational objectives, and ensuring compliance with brand standards within the boutique. You will oversee team management, development, and coaching by providing motivation, encouragement, and support. Your goal is to maintain and deliver a consistently high level of customer service within the boutique.
In this position, your key responsibilities include:
Team Management and Operational Oversight
• Lead and manage the sales team to ensure optimal boutique operations
• Monitor and drive the achievement of sales targets and operational goals
• Develop, define, and communicate team objectives, integrating them into individual development plans
Commercial Animation and Customer Development
• Supervise commercial activities to grow the local customer base
• Ensure the boutique delivers an outstanding and consistent customer experience
• Organize team briefings regularly to align objectives, strategies, plans, and events with business opportunities
Reporting and Analysis
• Analyze performance metrics (KPIs) and prepare periodic commercial and marketing reports
• Track budgets and operational performance, ensuring regular reporting to the Brand Manager
Marketing and Visual Merchandising
• Coordinate and oversee marketing and communication actions, including boutique events
• Ensure product displays and visual merchandising comply with brand guidelines
• Manage stock replenishment to ensure it is conducted correctly and regularly
Recruitment and Development
• Oversee the recruitment, onboarding, and training of team members
• Provide coaching and development opportunities to empower team members to reach their full potential
• Handle performance reviews and evaluations while addressing disciplinary issues in line with HQ policies
Leadership and Team Dynamics
• Foster a positive and motivating work environment, encouraging collaboration and enthusiasm within the team
• Ensure team members are well-trained on all operational tools (e.g., POS systems, back office, ordering, after-sales services)
• Support the team in delivering exceptional customer service and continuously set the standard for boutique excellence