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von: RepRisk AG
RepRisk is a rapidly growing global company and a pioneer in the ESG data science field. Our goal is to make the world a better place by creating transparency in the business world – we are driving positive change via the power of data. We combine AI and machine learning with human intelligence to analyze public information and identify environmental, social, and governance risks. We serve as a reality check for how companies conduct their business around the world – do they walk their talk when it comes to human rights, labor standards, corruption, and environmental issues?
Flexible working hours and arrangements
Paid volunteering and training days, plus a donation matching program and a health and fitness subsidy
As part of our global Technical Support Team, you will play a key role in providing technical assistance and infrastructure support to our Zurich office and colleagues worldwide. You will work with tools such as Jira Service Desk (Cloud) and Microsoft 365 Admin Center while supporting IT operations across multiple locations. Provide technical support to employees across multiple locations (Zurich, Berlin, Toronto, Manila, London, Tokyo)
Manage and triage support tickets in Jira Service Desk, escalating issues when necessary
Support employees in using office applications, collaboration tools, and internal software
Maintain and update IT documentation, policies, and procedures
Provide onsite and remote support for laptops, software, hardware, and network infrastructure
Manage IT inventory, including tracking hardware and software assets
Coordinate with vendors for hardware and software purchases for the Zurich office
Basic IT support skills, including troubleshooting software/hardware issues
Up to 1 year of experience in IT support
A degree in Computer Engineering, Information Technology, or a related field is a big plus
Good communication skills in English (minimum B1; Familiarity with Microsoft 365 Admin Center
Experience using Jira Service Desk (Cloud) or similar IT ticketing systems
Understanding of basic IT security principles or experience with endpoint security tools
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