Join to apply for the Customer Engagement Manager role at MCH Group.
We are seeking an experienced and dynamic leader to head and further develop our CRM team in IT. This team will leverage Salesforce as the cornerstone of our CRM strategy to deliver innovative and tailored solutions across our diverse business lines.
Your responsibilities:
* Define and implement the CRM strategy, ensuring alignment with business objectives.
* Oversee the development, customization, and stable operation of the Salesforce platform (Sales and Marketing Cloud).
* Manage and lead an internal Salesforce team, currently consisting of two members, promoting their professional growth and ensuring effective task and project assignment.
* Coordinate and collaborate with external vendors, internal stakeholders, and cross-departmental teams to deliver impactful CRM solutions.
* Identify opportunities to enhance customer engagement and operational efficiency, ensuring integration with the broader IT landscape and adherence to governance and compliance standards.
* Lead the end-to-end implementation and ongoing evolution of the Salesforce platform, incorporating new business requirements into production.
* Ensure the CRM’s stable operation, strategic direction, and further development to meet business needs.
* Provide technical support, troubleshoot issues, and address user requests efficiently, ensuring Salesforce and associated applications remain consistently operational. Manage project resources, including budget, staff, and external partners, delivering projects on time and within budget.
* Foster a culture of collaboration, innovation, and excellence within the team.
* Work closely with business leaders (Sales, Marketing, Product, and Project Management).
* Maintain effective communication with stakeholders, providing regular updates and progress reports to the IT Management Team.
* Stay informed about Salesforce advancements and CRM trends to identify opportunities for continuous improvement.
Your profile:
* Bachelor's or master's degree in business administration, IT, or a related field.
* At least 5 years of technical experience with Salesforce (Sales, Marketing, or Service Cloud) and a minimum of 3 years in team leadership roles.
* Proven experience leading CRM initiatives, including solution architecture, development, and management of enterprise applications.
* Strong understanding of CRM principles, data management, and system integration.
* Hands-on experience with Salesforce, with a results-oriented approach to achieving goals.
* Excellent leadership and team management skills, with experience guiding cross-functional teams and promoting collaboration.
* Proven ability to engage effectively with internal and external stakeholders at all levels.
* Strong verbal and written communication skills, with the ability to convey complex ideas clearly and persuasively.
* Strategic mindset with a hands-on approach to problem-solving and execution.
* Self-confident, flexible, and open-minded individual with a passion for delivering successful projects.
* Fluent in English; proficiency in German is an advantage.
* Ability to work independently, prioritize tasks, and meet deadlines effectively.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Events Services
#J-18808-Ljbffr