As part of the HQ Retail Department and reporting to International Retail Excellence Director, you will be in charge of developing our high end business through our existing networks and our Maison d’Antoine salon. As a retail expert you will manage our Salon based in the Manufacture while expanding our high potential clientele base within our various regions. You will infuse into our Sales associates population and more generally into our Retail teams our VIC clienteles development priorities and leverage Maison experts to enhance our Maison strategy towards various VIC clienteles targets.
By collaborating with various functions and markets, you will play an instrumental role in growing our high end business and act as a referent to support and guide our worldwide network.
HOW WILL YOU MAKE AN IMPACT?
MANAGE OUR MANUFACTURE «LA MAISON D’ANTOINE» SALON
- Make our Maison d’Antoine salon the ultimate destination for highly demanding clienteles seeking for direct manufacture treatment and discrete and customized commercial relation
- Leverage the Salon d’Antoine to develop our local and global High Watch Making business (HWM) together with the markets
- Make our Maison d’Antoine salon a highly exclusive location by building and creating an authentic sense of uniqueness, to welcoming and creating a powerful expression of rarity
BUILD AND DEVELOP OUR MAISON INTERNATIONAL CLIENTELE
- Define the right clientele targets for our Maison and actively participate in external and internal local, regional and international events to meet and engage with a new pool of HNWI
- Ensure transformation of acquired prospects into new and regular clients of our Maison at global level
- Steer and activate the right commercial levers for high end clients: Local or international management of the clients, and develop the selection of them through the official and direct commercial contact
CO-DESIGN AND FACILATE THE VIC CLIENT EXPERIENCE
- Be the referent between HQ & Markets and provide insights of high-end clients and prospectives to design, formulate and implement the VIC client experience strategy that aligns with the Maison’s identify
- Train the Retail team in the markets and elevate their capacity in developing HWM business and treating VIC clients in line with global and local strategy
SUPPORT REGIONS IN THEIR LOCAL HIGH POTENTIAL INDIVIDUALS BUSINESS MODEL
- Support our markets in their VIC strategy to deliver our global sales ambitions, our VIC acquisition & retention objectives
- Act as catalyst for our commercial teams around the world by defining together with them and the other departments the right VIC action plans
PARTICIPATE TO THE DESIGN OF OUR MAISON HQ STRATEGY TOWARDS HIGH END CLIENTELES
- Frame in collaboration with other departments from commercial and product marketing teams notably a clear and impactful product accessibility approach including Maison d’Antoine Salon assortment, Off catalogue and made to measure offers
- Foster product marketing teams with detailed client feedbacks and transversally our various teams with competition insights
WHAT ABOUT YOU?
- Passionate about fine watchmaking
- 10 year sales and retail experience in luxury watchmaking industry
- Direct VIC portfolio management experience of minimum 5 years
- Highly curious about people, cultures and refined art de vivre
- Client centric mindset with proven track record in building new and long lasting client and commercial relationships
- Strong Retail understanding, leadership and influencing capacities
- Entrepreneur, pragmatic, result-oriented with strong presentation skills
- Collaborative, team player and familiar with change management mindset and process
- Fluent in English both written and verbal
- Ability to travel 30% of your time