Assistant Wellness and Spa Manager
We are seeking a highly motivated and experienced Assistant Wellness and Spa Manager to join our team at Explora Journeys in Geneva. The successful candidate will be responsible for assisting the Management with the overall supervision of the team, including fitness coaches, wellness specialists, hair & nail technicians, Spa Therapists, and massage therapists.
Key Responsibilities:
1. Greet and accommodate guests, arrange appointments and respond to all interactions in an efficient, courteous, and professional manner.
2. Handle guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
3. Assist guests with the sale of retail merchandise, assist in inventory and stocking of retail items, and maintain operating criteria/spa concepts.
4. Work closely with relevant departments to monitor and maintain spa facilities in good condition, utilizing and managing efficiently all computer systems relevant to the department.
Requirements:
1. Proficient speaking, reading, and writing skills in English, and preferably with a fluent level in at least one of the following languages: German, Italian, French, Spanish, Portuguese.
2. At least 3 years' experience as a Wellness and Spa professional in a five-star SPA environment, of which a position of Spa Team Leader was held for 1 year minimum.
3. Upselling and cross-selling skills, exceptional communication and guest service skills, and the ability to take a proactive approach to understand guests' needs and desires.
Additional Requirements:
1. Able to promote treatments, services, and cosmetic products without giving the impression of being a