Are you passionate about delivering top notch customer experience while supporting supply chain and logistics operations? We''re looking for a proactive and detail oriented Customer Service Specialist to join a company specialized in the pharmaceutical sector and contribute to their international success.
Your Responsibilities:
* Act as the primary point of contact for customer inquiries and ensure timely and effective communication via phone, email, and CRM systems.
* Process and manage orders from entry to delivery, including invoicing and after sales follow up.
* Collaborate closely with the Supply Chain and Logistics teams to ensure timely product availability and smooth deliveries.
* Coordinate with internal departments (Sales, Finance, Production, and Quality) to provide accurate information to customers.
* Assist in resolving delivery issues, claims, and product returns with a problem solving mindset.
* Monitor stock levels and delivery schedules to anticipate and communicate potential delays.
* Maintain accurate records of all transactions and customer interactions in the ERP system.
* Support the continuous improvement of customer service and logistics processes.
Your Profile:
* Completed commercial apprenticeship or degree in Business Administration, Supply Chain, or related field.
* Minimum of 7 years of experience in customer service, ideally within an pharmaceutical, MedTech, or FMCG environment.
* Strong understanding of supply chain and logistics processes.
* Fluent in English and French; German is a strong asset.
* Proficient in MS Office (Excel, Outlook); experience with ERP systems (SAP, Oracle, or similar) and CRM tools (e.g., Salesforce).
* Customer focused, organized, and team oriented with strong communication skills.
* Ability to manage priorities and stay calm under pressure
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